Expedition Navigation Software 
1 of 1- Sefton
- Member
Offline - Registered: 1/18/2022
- Posts: 2
Buying C-Map charts
When i try to buy a 4d chart in the C-Map store i have the following issues:
I can go through the process of selecting the 4d chart I want and pressing Buy.
I can then add my billing information ETC and then when i press pay online
I then get a small window pop up with the following error:
An error has occurred in the script on this page
line: 2
Char: 32158
Error: Object doesn't support property or method 'AddEventListener'
Code: 0
URL:
Do you want to continue running scripts on this page yes/no
I press yes and this follows:
Line: 17
Char: 9
Error: The value of property '$' is null or undefined, not a function object
Code: 0
Url:
Do you want to continue running scripts on this page yes/no
I press yes and i get
Line: 0
Char: 0
Error: Script error
Code: 0
URL:
after pressing yes again I get the Credit card verification screen.
I fill this out correctly and press confirm and then i get a blank page that never does anything however long i wait.
I have also tried copying the Url from the second error and filling out the card verification which atleast gets me a transaction declined message.
It doesnt seem to matter whether i press yes or no when prompted i still get to the card verification and then a blank screen.
Please help I need the C-Map 4d chart for St Barthes.
- Ernie M
- Moderator
Offline
- Registered: 11/05/2015
- Posts: 418
Re: Buying C-Map charts
Sefton
I can't help you directly but maybe these two threads will shead some light or someone else can chime in...
Last edited by Ernie M (1/18/2022 7:26 am)
- Nick
- Moderator
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- Registered: 9/16/2015
- Posts: 2,984
Re: Buying C-Map charts
It will be something in the C-map system interacting with the web browser on your computer.
What is your web browser?
Have you tried with and without 'Use default web browser' selected in Expedition?
- Sefton
- Member
Offline
- Registered: 1/18/2022
- Posts: 2
Re: Buying C-Map charts
Thanks Nick,
This seems to have worked, although the C-map website seems to be declining all my cards
- •
Thread Starter- Steve
- Expert
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- Registered: 3/30/2016
- Posts: 40
Re: Buying C-Map charts
FYI - I had the same problem. The solution was to call C-map support. It took 3 days for support to figure it out. Bottom line, they sent me a invoice, which I paid and I had to send them the Chart license request key and then they sent me the key.
It took awhile, but it now works.
- crazypilot71
- Expert
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- Registered: 8/23/2020
- Posts: 35
Re: Buying C-Map charts
Same problem here, US based support couldn't figure it out, had to get the office in Italy to send an invoice to do an international e-transfer, it was a difficult exercise, its how their payment processing system is setup.
- Campbell_Field
- Moderator
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- From: UK
- Registered: 9/16/2015
- Posts: 238
Re: Buying C-Map charts
There is a chronic issue with the CMAP store payment system with purchases stuck as INIT or FAILED.
You will need to contact cmap cust services here: +39 0584 186 0211. Or email eu-customersupport@c-map.com
:::Campbell Field::::::www.fieldyachting.com:::