Expedition Navigation Software 
1 of 1- SWE82
- Member
Offline - Registered: 3/18/2020
- Posts: 2
Error when buying sea maps through Expedition
Hi, when trying to buy C-maps through Expeditions I receive the following error:
"our records show that this device was registered by another user"
I have just bought the license from an authorized Swedish reseller so I donot understand why I get this error, what can I do?
- us7070
- Expert
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- Registered: 12/06/2017
- Posts: 260
Re: Error when buying sea maps through Expedition
sounds like it is talking about the laptop - not the expedition license...
i think the maps are locked to the motherboard some how.., at least i was told once, by c-map, that if i got a new motherboard for my laptop, i would need them to issue me a new c-map license.
c-map have given me a new license a few times when i got entirely new laptops
where did you get the laptop?
- SWE82
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- Registered: 3/18/2020
- Posts: 2
Re: Error when buying sea maps through Expedition
Thanks for your answer but in my case both the license and the labtop are new. It is the first time that I am trying to buy C-maps inside Expeditions
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Thread Starter- us7070
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- Registered: 12/06/2017
- Posts: 260
Re: Error when buying sea maps through Expedition
In the USA I have had pretty good service over the telephone from C-map, when i had installation problems.
- Nick
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- Registered: 9/16/2015
- Posts: 2,966
Re: Error when buying sea maps through Expedition
Hello,
There have been a few cases of this. What it means is that the C-Map system is confusing your computer with someone else's. The only solution is to contact C-Map.
Maybe email me too.
Last edited by Nick (3/18/2020 11:29 am)