Expedition Navigation Software / C-Map Loading to Expedition Issue After Updating

**Posted by TriumphSC52** 4/15/2025 8:47 am

I have updated the c-map on my expediton computer. But the chart still says out of date. I have rebooted but still the same. Can you please tell me how to update the c-map chart? Thank you

**Posted by Nick** 4/15/2025 11:29 am

I presume this is 4D?

If so, when people have seen this in the past, a solution is to remove the chart area and re-download.

**Posted by Fishmane** 4/22/2025 1:40 pm

I have a (possibly) similar issue, did you find a fix TriumphSC52?

I've followed the suggestions here after purchasing the C-Map update on 18 Apr 25, removed and redownloaded charts, rebooted but I still get the pop-up alerting me, specifically to an "obsolete cartridge".

Is C-Map's use of "obsolete cartridge" what regular people call "out of date charts"? If not maybe I don't have the same problem?

Below is the text from Expedition (12.3.4), if anyone can help a lost soul here???

Uk, Ireland And The Channel
EW-D226
Release: 16/05/2023
Programmed: 18/04/2025
Purchased
4D
Obsolete Cartridge

**Posted by TriumphSC52** 4/22/2025 2:13 pm

My issue is the same. Obsolete Charts. I did update but have not been able to fix, yet. Will be trying again.

**Posted by Nick** 4/22/2025 5:12 pm

C-Map will says the charts are obsolete if older than 12 months, even if an update isn't available.

**Posted by Fishmane** 4/23/2025 1:53 am

Thanks Nick. So in my case at least, can I just ignore the pop-up message as a bug in the system? Given my 'programmed date' is less than 12 months?

And if it is a bug, is there somewhere I should report that to at least make the devs aware?

**Posted by iscotland** 5/17/2025 6:11 pm

Nick is correct ( of course) - deleting the chart and re-downloading was the solution for us when we got that message.

Last edited by iscotland (5/17/2025 6:12 pm)

**Posted by cbulger** 5/18/2025 6:10 am

I am having the same issue. Both versions of the Chart Files are on my PC - but Expedition seems to be pointing to the "Obsolete" version. Did you directly delete all the files in the folder:

C:\ProgramData\Expediton\MapsManager\CHARTS\NA-D062

or is there a way to remove the correct files using MapsManager?

**Posted by Nick** 5/18/2025 6:30 pm

Normally you would delete them with the C-Map Maps Manager.

I did see a case where the C-Map support got the customer to manually delete the old files.

**Posted by Astolfo** 5/21/2025 10:02 am

I get this error when downloading "2232 - 1047 - 2025/05/21 10:52:33 [[ERROR]CartridgeManager::EventListeners::MapStatus::retrieveLocalProductInfo] Conversion failed for product CM with Delivery web and Type "

I have no idea what the error is, and regardless how many times I download the file still telling me the chart is from 2021 when it is from the latest update in 4/19/2025...