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    4/15/2025 8:47 am  #1

    TriumphSC52
    Expert

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    Registered: 5/01/2023
    Posts: 21

    C-Map Loading to Expedition Issue After Updating

    I have updated the c-map on my expediton computer.  But the chart still says out of date.  I have rebooted but still the same.  Can you please tell me how to update the c-map chart?  Thank you

    - Steve@TRIUMPHSC52
     

    4/15/2025 11:29 am  #2

    Nick
    Moderator

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    Registered: 9/16/2015
    Posts: 3,304

    Re: C-Map Loading to Expedition Issue After Updating

    I presume this is 4D?

    If so, when people have seen this in the past, a solution is to remove the chart area and re-download.

     

    4/22/2025 1:40 pm  #3

    Fishmane
    Contributor

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    Registered: 4/14/2025
    Posts: 5

    Re: C-Map Loading to Expedition Issue After Updating

    I have a (possibly) similar issue, did you find a fix TriumphSC52?

    I've followed the suggestions here after purchasing the C-Map update on 18 Apr 25, removed and redownloaded charts, rebooted but I still get the pop-up alerting me, specifically to an "obsolete cartridge". 

    Is C-Map's use of "obsolete cartridge" what regular people call "out of date charts"? If not maybe I don't have the same problem?

    Below is the text from Expedition (12.3.4), if anyone can help a lost soul here???


    Uk, Ireland And The Channel
      EW-D226
      Release: 16/05/2023
      Programmed: 18/04/2025
      Purchased
      4D
      Obsolete Cartridge

     

    4/22/2025 2:13 pm  #4

    TriumphSC52
    Expert

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    Registered: 5/01/2023
    Posts: 21

    Re: C-Map Loading to Expedition Issue After Updating

    My issue is the same. Obsolete Charts.  I did update but have not been able to fix, yet.  Will be trying again. 

    - Steve@TRIUMPHSC52
       •Thread Starter
     

    4/22/2025 5:12 pm  #5

    Nick
    Moderator

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    Registered: 9/16/2015
    Posts: 3,304

    Re: C-Map Loading to Expedition Issue After Updating

    C-Map will says the charts are obsolete if older than 12 months, even if an update isn't available.

     

    4/23/2025 1:53 am  #6

    Fishmane
    Contributor

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    Registered: 4/14/2025
    Posts: 5

    Re: C-Map Loading to Expedition Issue After Updating

    Thanks Nick. So in my case at least, can I just ignore the pop-up message as a bug in the system?  Given my 'programmed date' is less than 12 months?

    And if it is a bug, is there somewhere I should report that to at least make the devs aware?

     

    5/17/2025 6:11 pm  #7

    iscotland
    Contributor

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    Registered: 6/05/2023
    Posts: 7

    Re: C-Map Loading to Expedition Issue After Updating

    Nick is correct ( of course)  - deleting the chart and re-downloading was the solution for us when we got that message.
     

    Last edited by iscotland (5/17/2025 6:12 pm)

     

    5/18/2025 6:10 am  #8

    cbulger
    Member

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    Registered: 4/12/2024
    Posts: 3

    Re: C-Map Loading to Expedition Issue After Updating

     I am having the same issue.   Both versions of the Chart Files are on my PC - but Expedition seems to be pointing to the "Obsolete" version.  Did you directly delete all the files in the folder:

    C:\ProgramData\Expediton\MapsManager\CHARTS\NA-D062

    or is there a way to remove the correct files using MapsManager?

     

    5/18/2025 6:30 pm  #9

    Nick
    Moderator

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    Registered: 9/16/2015
    Posts: 3,304

    Re: C-Map Loading to Expedition Issue After Updating

    Normally you would delete them with the C-Map Maps Manager.

    I did see a case where the C-Map support got the customer to manually delete the old files.

     

    5/21/2025 10:02 am  #10

    Astolfo
    Expert

    Offline

    From: Seattle, WA USA
    Registered: 8/12/2022
    Posts: 35

    Re: C-Map Loading to Expedition Issue After Updating

    I get this error when downloading "2232 - 1047 - 2025/05/21 10:52:33 [[ERROR]CartridgeManager::EventListeners::MapStatus::retrieveLocalProductInfo] Conversion failed for product CM with Delivery web and Type " 

    I have no idea what the error is, and regardless how many times I download the file still telling me the chart is from 2021 when it is from the latest update in 4/19/2025...
     

     

     

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