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    1/30/2019 12:24 am  #1

    Trinkus
    Contributor

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    Registered: 3/02/2016
    Posts: 7

    reset software with version 10.9.2

    Hello, I have updated the software to version 10.9.2 and when I proceed to the route calculation the software crashes and closes unexpectedly and then restarts.
    I tried different solutions of route optimization removing and putting the pic on avoid c map land and avoid enc land but  the software resets in each situation.
    When I start the route optimization arrives to calculate up to half (1/2) and then it resets.
    I also tried to re-install the program but the problems are still there.
    I premise that I use windows 10 and I have never had problems from the installation...what do I do?
    Thanks for advice
    Vincenzo

    Last edited by Trinkus (1/30/2019 12:31 am)

     

    1/30/2019 12:43 am  #2

    Nick
    Moderator

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    Registered: 9/16/2015
    Posts: 3,284

    Re: reset software with version 10.9.2

    Have you tried to reset the Expedition system with the Expedition System Restore App installed with Exp?

     

    1/30/2019 7:33 am  #3

    ZeeZee
    Expert

    Offline

    Registered: 3/30/2016
    Posts: 321

    Re: reset software with version 10.9.2

    I would start with installing the most recent version; 10.9.20 as we speak.

     

    1/30/2019 11:37 pm  #4

    Steve
    Expert

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    Registered: 3/30/2016
    Posts: 40

    Re: reset software with version 10.9.2

    FYI - I just tried to download and install 10.9.20 and when it restarts I get the error " the code cannot proceed because cmWin32.dll was not found. reinstalling the program may fix the issue" I tried to do the reinstall Nick suggested and that did not work.  I uninstall the app and then reinstall, but still the same problem.   I'm running windows 10 on a Microsoft surface.
    Thanks
    Steve
     

     

    1/30/2019 11:54 pm  #5

    Steve
    Expert

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    Registered: 3/30/2016
    Posts: 40

    Re: reset software with version 10.9.2

    FYI - Just re-downloaded the software and noticed that the first downloaded file name was ExpeditionSetup4D_10_9_20.
    After downloading a new copy the file was ExpeditionSetup_10_9_20 and that install fixed the problem.
     

     

     

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