This question is a bit vague as the details were relayed as such.
A friend was telling me his copy of expedition is in a "User" state/mode.
The Tool Bar and Pop Up Menu when you right click now have very few options.
He mention only seeing 2 choices when he right clicks on a chart and the Optimization section is no longer on his tool bar.

I told him to rename the database and do a new install but was wondering if the above description is enough for anyone to explain to me what the person did to get his copy in such a state.