the bug was fixed in the back end. I will test in this coming weekend

Hello Nick,One problem I ran into was that when we upgraded to 2.5.12, my account was pointing to an empty record in their licensing service.The other issue was exactly what you’re describing.Another problem is that the update doesn’t check for previous installation settings. Since the uninstall process doesn’t clean up properly, leftover registry keys and directories remain. As a result, the 2.5.12 install can leave you with parallel installations.If you originally installed X-Chart Manager and later moved the chart repository to a different folder, you’re basically stuck. In my opinion, the cleanest path forward is to de-register the laptop, uninstall the old X-Chart Manager, manually delete any remaining folders, and then install the new X-Chart Manager. I showed the Italians all this but sadly they dismissed it.Honestly, the team that coded X-Chart Manager should revisit some software architecture fundamentals. Maybe the Italians designed the upgrade during a family dinner.