Expedition Navigation Software 
1 of 1- externaluse
- Contributor
Offline - Registered: 5/23/2016
- Posts: 7
Expedition not picking up licensed C-Map Charts
Hi,
I've had Expedition working with C-Map charts fine. A while ago, the chart disappeared, and I thought that I may need to reconnect it to the disk drive I installed with. However, this didn't work.
The chart appears in the NT Selector fine, including the chart code. However in the "C-Map" display in Expedition, only the Background cartridge appears.
By now, I've deleted and re-added the chart a number of times, changed the destination folder (which Expedition sees fine), changed permissions on that folder to Everyone/Full Control etc.
In NT Selector, I can see DB v. 37.0 (04 Mar 2014) Client: Expedition (Max) and C-Map HID
Previously I had v. 34 but the issue was the same. I've also updated Expediton to the latest version, again with no change.
Would anyone have any suggestion on what I might try to get this fixed, or any question that may drill further into the problem?
Thanks
Stefan
- Nick
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- Registered: 9/16/2015
- Posts: 2,964
Re: Expedition not picking up licensed C-Map Charts
Any change to the computer or Windows?
Dongle?
If no dongle, it is probably a C-Map key issue. Yes - NT Selector still says it is installed ok even if the key is no good.
Last edited by Nick (5/23/2016 12:42 pm)
- externaluse
- Contributor
Offline
- Registered: 5/23/2016
- Posts: 7
Re: Expedition not picking up licensed C-Map Charts
Hi,
this has been entirely my fault. I've had a Lenovo technician repair my notebook, and I think he changed the main board.
I've just contacted eu-orders@jeppesen.com and explained the problem, and they have helped me with a crash recovery. It's now working again.
What I didn't know is that although NT Selector may say the license is valid, it isn't necessarily true...
Thanks Nick! Sorry to have taken your time with this.
Stefan
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